Shipping

Thee Collector uses Canada Post as its default shipping company. As such, all methods of shipping are presented to the buyer at the time of purchase. I will, obviously, facilitate the shipping, however, keep in mind that YOU are in the drivers seat. So if you wish to have Tracking, please make sure you select it. I will post it based on what you paid for.

Shipping Methods

As mentioned above, I currently use Canada Post for all domestic and international delivery. Canada Post provides exceptional service at rates that put most couriers to shame.

If you require something delivered via another courier (ie. DHL, FEDEX, UPS, etc), just contact me at: service@theecollector.ca

Shipping Fees & Multiple Purchases

PLEASE NOTE: Shipping fees are calculated by Canada Post based on actual product weights and dimensions in their shipping boxes, which I provide. However, the shipping calculator may overcharge when buying multiple items as it doesn't recognize combined shipping. I will safely pack all items accordingly and refund ANY shipping overages back to your original method of payment.

Shipping fees for in stock items

The shipping fees displayed during checkout are the cost of shipping ONLY. The rates do not include any taxes, duties, or customs fees that may be assessed by the destination country. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.

Buyer’s Risk

Shipping methods without tracking are considered Buyer’s Risk. This means that you take all responsibility for lost or damaged packages. Once the shipment leaves my hands, my responsibility ends. I will not issue refunds under any circumstance.

Importation

When ordering from Thee Collector you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

Import Duties, Taxes, and Fees

Orders shipped outside Canada may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are assesed when the shipment reaches the recipient's country and are the sole responsibility of the recipient. I have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.

Customs Clearance

International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without out the original care taken when your shipment left our warehouse. I have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency I recommend that you follow up with them directly.

If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees) I will not refund any product or shipping.

Returned, Refused, and Undeliverable Shipments

Please see my Return Policy for more information.