Return Policy

Sometimes $#&% happens.

So What Can You Return

These days it is common for customers to purchase items with the expectation of a full Amazon refund if required. Unfortunately, as a small business selling vintage items, I am unable to refund unless I have grossly misrepresented the item at the time of sale.

Every case is individual and I will work with you to hopefully come to a mutual agreement with your refund. Obviously situations like Buyer's Remorse are not valid reasons for refund, however, I have described my policies below and the requirements that need to be met in order for a successful refund to be placed.

Unopened Items

Unopened and unused items can be returned unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items

Opened items (that were purchased sealed) are not elligible for returns. this includes:

Items that have been opened or removed from the packaging

Items that have visible indications that the packaged has been opened

Opened cases that are no longer factory sealed

Clothing and Apparel

used or worn clothing, apparel, halloween costumes, and accessories may not be returned.

Damaged and Defective Items

Once an item has been shipped to it's new home, it is no longer the responsibility of Thee Collector. I do my very best to package everything as safely as possible, however I cannot control the actions of the Postal service. Any damages to the packaging should be referred to the Post Office.

How to Return an Item

Please contact Customer Service to discuss your return. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

Email: service@theecollector.ca

Return Shipping - Domestic Customers

If the return is due to my error, I will cover return shipping fees. I am not responsible for any lost or damaged packages returned to me.

If the return is for ANY other reason, I will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. I am not responsible for any lost or damaged packages returned to me.

Return Shipping – International Customers

If the return is due to my error, I will cover return shipping fees or issue store credit for what it would reasonably cost to ship the item back to me using a cost-efficient method. If you choose credit, you will be responsible for shipping the item(s) back and paying for the actual shipping fees.

If the return is for ANY other reason, I will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. I am not responsible for any lost or damaged packages returned to me.

How to Prepare Your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Refunds

Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, site credit will be issued.

Paypal: Depends on your Paypal original source of payment. PayPal states up to 30 days

Store Credit.: Available immediately

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to me as undeliverable due to an error on your part (such as incorrect address or not home), I will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. 

International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.

Restocking Fees

I do not, typically, assess restocking fees but reserve the right to do so in some situations, for example:

Returned shipment contains missing, damaged or open items

Merchandise inspected by Customs

The return was received more than 30 days after purchase

I will contact you with any general concerns prior to issuing a refund.